Monday 10 December 2018
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theguardian - 27 days ago

Overhaul of UK s poor banking culture is slow, admits standards chair

Banking Standards Board tells MPs care for vulnerable customers continues to fall shortLittle progress has been made on fixing the UK’s poor banking culture, five years on from a major industry inquiry meant to address lender misconduct, the chair of the sector’s standards board has admitted.In the Banking Standards Board’s first appearance in front of the treasury committee, Dame Colette Bowe and CEO Alison Cottrell were pressed over whether much had changed since a 2013 parliamentary commission condemned a culture where poor standards were often considered normal, and shortcomings around duty to the customer. Continue reading...

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